Our 360 Reviews team does not take samples, gifts, or loans of products or services we review. Your remain in control of your life, and you choose how you are helped- by a neighbor, a loved one, a caregiver, or emergency services. Cloudflare Ray ID: 7a27cdb6599c3916 Both times, I was outside and I fell on the ice and the response was good. *Determination at the sole discretion of Lifeline. Applying to the Lifeline government assistance program is easy with enTouch Wireless. Submit it online 24/7 at our self-service portal. It seems that you have searched for something else than we expected. These vary, but be sure to ask for military discounts if youre part of a military family. By clinical application Clinical application courses for monitoring and imaging systems and software designed to support clinical excellence. This offer is available online and by phone. If you need to cancel your order, please call us as soon as possible. The HomeSafe system is available for landlines and cellular service. Performance & security by Cloudflare. For security purposes, we are not informed why a card is declined. Some common mistakes; HX680A , HX939B, HX6100 these are the handles or chargers of the toothbrush. And I appreciate the all-in-one design, as mobile devices from some other brands require both the mobile device and a fall detection button while on the go. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Lifeline offers a limited one-year warranty for its GoSafe 2 GPS device. But if you choose cellular service, it costs $43.95 monthly. Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. Sure, its a little pricey as Ive tried brands that only charge $19.99 per month but Lifeline does have some redeeming qualities. Read about the compliance programs that guide our commitment to quality, innovation, leadership and integrity. The base station connects to the monitoring center, using the AT&T 4G wireless network. Lifeline allows seniors to live at home (and on the go) with confidence and peace of mind. However, youll get a longer range with most other brands. A highlight of the HomeSafe Base Standard is the buttons battery life which lasts for years. Philips Lifeline is Canada's leading medical alarm service. For billing questions about the HomeSafe and On the Go medical alert service, please call 800-635-6156 or complete the contact form below. How frequently do I need to change the battery and what type of battery is needed? Unlike HomeSafe Standard, HomeSafe with AutoAlert has included fall detection with AutoAlert for an added $15 per month. We review each product thoroughly and consistently and give high marks to only the very best. Browse the full catalog Our catalog contains over 1,700 medical and healthcare education courses and CE learning activities. However, this method of payment still requires us to generate and mail an invoice, which will prompt an invoice fee. The #1 claim is based on the number of subscribers. This is a great service. Who Its Best For: HomeSafe with AutoAlert is best for seniors who spend most of their time at home and want the extra protection of automatic fall detection. (Some systems . A third option is to have one of our local affiliates install and maintain your Lifeline system for you. Find out more about our payment methods and how to redeem voucher codes. Our HomeSafe systems are prefect for people who spend most of their time at home. All rights reserved. Not happy with your purchase? When the battery has about 30 days remaining, it will send a signal to Lifeline and a representative will contact you to make arrangements for the replacement. Philips Lifeline customer service teams are professional, responsive, and available to help with the setup of your equipment. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. If able, users should always press their button when they need help. Pendant coverage is subject to the device location, environment, equipment, and facility conditions. Then in the early 1980s, Lifeline became available for home use.4 Their first mobile unit, GoSafe, hit the market in 2014. Please choose your model based on the last 2 digits of your product number, for example RQ1280/21. Mobile systems often cost extra, but are easier to set up and move. See if you qualify for free cell phone service in Nevada. Learn More, A pioneer in providing at-home and mobile alert systems. Check out more recommendations from the SafeHome team: Youre probably familiar with the Philips family of products. Our personal alert services give you fast, reliable access to a trained North America-based, Response Associate 24/7 at the push of a button. Many call operators are bilingual and speak both Spanish and English. Thankfully, Lifeline offers free equipment for their systems, which is typical among the highest- rated brands. Company contacts | Philips About us Company contacts How can we help you? Having the following information available prior to calling can help expedite your request and hopefully shorten your call time. (More details coming up.). https://play.google.com/store/apps/details?id=com.philips.CareTouch.B00&hl=en_US, LifeLine. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. If you decide a Lifeline medical alert system is the right choice for you, heres how youll purchase your new device. The wireless service is provided with the Lifeline service. Customer service and technical support at 1-800-816-4885, select. Selected products For more information to save you money on a medical alert system, read our guide on How to Get a Medical Alert System for Free. Previously, shes written for national publications such as Country Magazine and Sierra Magazine. Whether youre looking for technical support, company policies, or simply the right number to call, were always happy to help. Credit card payments or automatic withdrawal from your bank account can help eliminate delays. Choosing the right medical alert system is a difficult decision, and there are many factors to consider based on your current lifestyle. Our commitment to providing quality and caring service to seniors, patients and their families has made us the industry leader for more than 35 years. This package includes the AutoAlert feature, a pendant with an emergency help button and an "in-home communicator with two-way voice communication.". Download the On the Go Consumer Warranty (PDF). When you use our links to buy products, we may earn a commission but that in no way affects our editorial independence. No. Mention your AARP membership number when calling Lifeline. We are always interested in engaging with you. A main benefit is that the primary caregiver can create a Care Circle of people for Lifeline to contact in case of emergency. Find out all about the options available for technical support and other forms of assistance. And this is a good time to be shopping for a Lifeline at-home system. I am 98 years old and fell on November 14, 2022. Other brands have medication reminder services that cost much less, but the Lifeline option actually dispenses medication, which helps to reduce the chance of dosage errors. HomeSafe starts at $29.95 and goes up with add-ons and service changes. In addition, we maintain a separate business team that has no influence over our, Get 2 months free + 50% off fall detection, Get Free Shipping + One Free Month on Select Plans, How To Get a Medical Alert System for Free. After all, aging is a journey best navigated together. Register your Philips product You'll receive exclusive offers, extended warranty, easy access to support, tricks, tips and how to's. Repair your product and give it a second life Repairing your product helps it to last longer and reduces the environmental impact of your purchase. This website is using a security service to protect itself from online attacks. If I had a parent with dementia who wandered from home, Id really like to know their location. Military members are also eligible for special savings. By clicking GET FREE QUOTE, I understand and agree that a representative of Philips Lifeline will be contacting me at the telephone number I provided. (2021). But when it comes to reliability and advanced location detection, Lifeline is a top choice. Date of experience: January 19, 2023. The action you just performed triggered the security solution. But once the first payment is processed (which could take up to one billing cycle), you will stop getting paper invoices and begin having your payment automatically withdrawn/charged every month. When you have a Lifeline medical alert system, Lifeline Cares connects a care circle of family and friends, so you can easily share important information and provide support. You may choose to install the system yourself for free, or you can choose to have it installed by the company. Fall Detection Devices and their Use with Older Adults: A Systematic Review. Lifeline also uses Wi-Fi to track access points in indoor spaces. After earning a degree in journalism, Jenny Wisniewski spent much of her professional life in education; however, she returned to writing in earnest in the senior care space, acting as caregiver to her mother. Philips acquired the company in 2006. To order an AED itself, call the same number (1-800-225-0230) and press option 2. Youll receive exclusive offers, extended warranty, easy access to support, tricks, tips and how tos. Customer Services Portal specially for healthcare professionals Have a non-critical service request? No, we will not send out verification. Request user account Consumer product support Click herefor support for your consumer product. (2019, July 17). There are two options: self-installation costs $19.95, or a Philips technician can install the device for $99. Trial period: 30 days. The base station uses a backup battery in case of a power outage, which is good for up to 30 hours. Lifeline will auto-withdraw each month on your existing bill date. 3. Monthly cost for in-home landline service: $20. For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368 Need help? Lifeline Cares is a personal and digital care experience that helps people give each other the time, attention, and care they need at every stage of the aging journey. All you do is plug your Communicator's power cord into a wall outlet, and your system's ready to go. Requires user account. Problem Possible cause / solution. It has handy wellness rating categories too, like Memory, Mobility, and Mood. I really like how the app automatically charts these ratings; you can easily see trends in your loved ones well-being. If you have any issues with your Lifeline system or service, please do not hesitate to let us know. Note that you will find hidden fees when ordering a Lifeline system. And, if you opt for professional installation, the charge is $99. Lifeline only offers a voice extension feature for an additional $10 per month and only for those using a landline. Sure, it's a little pricey as I've tried brands that only charge $19.99 per month but Lifeline does have some redeeming qualities. Access our complete library of DICOM Conformance and IHE Integration Statements. Call for Help: As soon as you press your help button, or a fall is detected, you are connected to our North America-based, owned, and operated Response Centers.*. Bay Alarm Medical. Learn More. However, any cord worn around the neck can pose a strangulation risk, including the possibility of death and serious injuries. Lifeline was acquired by Royal Philips in 2006. Payment is due upon receipt of the invoice. Please have handy: Serial number Hospital location Name of the contact Name of the referral people to be contacted, if different from the contact Short description of the issue. Name of the referral people to be contacted, if different from the contact, Troubleshooting attempted to solve the issue, Has a Philips technician already been informed about the issue? Philips Lifeline HomeSafe is a traditional home-based medical alert system with a speaker/receiver base and a wearable pendant or bracelet used as a remote panic button. Salary information comes from 29 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. HomeSafe makes replacing batteries simple for users. Are you looking for support for your consumer product purchase? Submit it online 24/7 at our self-service portal. 111 Lawrence Street. Some documentation requires user account. Lifeline is currently offering new customers a special discounted rate for the first six months of the subscription. In addition, they dont require long-term commitments or contracts. My neck cord is worn. U.S. News 360 Reviews takes an unbiased approach to our recommendations. The systems vary widely in price, starting as low as $29.95 per month to $49.95 per month. They called my responders and one of them was just a little over a block away, and she was here in just no time flat. This nominal fee helps offset a portion of the costs associated with printing and mailing paper invoices, and processing paper checks. By professional role Get more out of your product investment and continuously enhance your clinical knowledge and skills. Having the following information available prior to calling can help expedite your request and hopefully shorten your call time. Couldn't find what you were looking for? If yes, we need the name of the technician. We are independently owned and the opinions expressed here are our own. Other brands sell lockboxes at similar prices. Yes, the pendant can and should be worn in the shower, as falls can occur in the bathroom. At Lifeline, were dedicated to the highest levels of customer care and satisfaction. At the time of this writing, Lifeline was offering a discounted rate for new customers. 5. Specifically, for electric toothbrushes; toothbrush model numbers contain a '/' (for example: HX9361/62). Please note that all salary figures are . Oncology 7. This service is helpful if you'd like to have someone go over everything with you and ensure that your device is in working order. For $99, a Philips Lifeline technician comes to your home to help install and test your new personal emergency response system. If you have your product at hand, please choose it's product group and category below. Lifeline offers three plans ranging from $29.95 to $58.95 per month. Efficient and effective sales representative with over 15 years of experience in Medical Alert Systems and customer service. For different products, we have different specialists to answer your questions. You can learn more about the brand background in our recent LifeLine review. Philips Lifeline actually has the greatest number of subscribers of any medical alert system on the market, even more than Life Alert. All rights reserved. Philips 3.9 Remote in Boston, MA In addition, they are responsible for building relationships, driving sales growth, in-servicing accounts on core service lines and attaining corporate goals Posted 30+ days ago Quality Compliance Auditor Philips 3.9 Remote Assure international regulatory compliance of the Philips Connected Care quality system. Find detailed contact information to locate a distributor of Philips products in your region. What do I need to use the cellular system? If you need to swap your Lifeline medical alert system, please call 1-855-655-4405 as soon as possible to speak to a Lifeline Customer Support Specialist. Submit Incident Report| Click to reveal Ordering from Lifeline is designed to be straightforward and hassle-free. Lifeline Systems (formerly Philips Lifeline) was founded in 1974 by a gerontologist, a specialist who studies older adults. That said, Lifeline releases app upgrades pretty frequently to improve service. Find out more about when your order will be delivered and how to track your parcel. Each contact can share their availability within the app. Please note that if we receive a signal from your Lifeline equipment after you have notified us to cancel, your services will be reactivated and your applicable Auto Pay deduction will resume on the same monthly bill cycle. You are about to visit a Philips global content page. Call for a FREE Quote 855-651-7015 or Get Your Free Quote Call 855-651-7015 or Enter Zip Code for Rates GET STARTED STEP 1/2 Popular choice for seniors on ConsumersAdvocate.org Why Philips Lifeline? Philips Lifeline Customer Service Hacks for calling & contacting them faster, tips for common issues & reviews Contacting Philips Lifeline Philips Lifeline Phone Number +1 800-635-6156: Customer Service All Philips Lifeline Contact Information Compare Philips Lifeline's phone number, and help-desk. Repair your product and give it a second life. Call us at any time to check the status of your order. A sales oriented position to utilize my communications, decision making, persuasion, relationship building, marketing, and creative . Lifeline is a relatively easy-to-use medical alert system. The action you just performed triggered the security solution. Medicare does not cover Lifeline or other medical alert systems, but if you have Medicare Advantage, your plan might cover a portion of the device. Finally, watch for an updated version of the medication dispenser, which Lifeline is currently developing. Global distributor contacts Find detailed contact information to locate a distributor of Philips products in your region. What do I do if I need to order parts? Talk to your bank or credit card company for more information and then let us know when the issue is resolved. If you are a current customer and have an urgent issue, please call 800-635-6156. Our team of Sales Consultants are ready and available to help you find the right Lifeline solution for your family. AutoAlert smart sensors can identify a fall and instantly alert the Philips Response Center1.Only available in certain systems. Couldn't have asked for more. I hereby consent to receive such calls at the telephone number I designated. . Cloudflare Ray ID: 7a27cddda8ea1d8d Sitemap| If your order has already shipped, it would be subject to a $50 order cancellation fee, and you should follow the return process for the equipment. Without an AARP discount or other deal, Lifeline activation costs $50 for at-home systems and $99.95 for GoSafe 2. Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. Do I get any kind of protections if not satisfied with the product? IGT 3. Some documentation requires user account. For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368 Volcano - Interventional devices and therapies 1-800-228-4728 Oral Healthcare Professionals Sales and Support 1-800-422-9448, For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368 Volcano - Interventional devices and therapies 1-800-228-4728 Oral Healthcare Professionals Sales and Support, AED 1-800-225-0230 To order AED supplies press option 1 To order an AED itself press option 2 You can also e-mail aedsupport@philips.com, You can also e-mail aedsupport@philips.com, For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368 Volcano - Interventional devices and therapies 1-800-228-4728 Oral Healthcare Professionals Sales and Support 1-800-422-9448 AED 1-800-225-0230 To order AED supplies press option 1 To order an AED itself press option 2 You can also e-mail aedsupport@philips.com, For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368 Volcano - Interventional devices and therapies 1-800-228-4728, Oral Healthcare Professionals Sales and Support 1-800-422-9448. We can dispatch the right help for every situation at the press of a button from a neighbor, a loved one, or emergency services. It offers fall detection, two-way talk, and location detection. Your invoice outlines the monthly charge for the Lifeline medical alert service and rental of equipment, as well as any applicable state taxes. If youre interested in an option that costs less up front but includes a reminder service, read my review of Lively alert systems. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. To do so, please fill out the model number of your product and click on the result below. AutoAlert is Lifelines name for automatic fall detection. Lifeline monitoring prices are slightly high, as noted above. Each of the plans requires a one-time activation fee or equipment fee in addition to the monthly fee. Connect with Lifeline. 111 Lawrence Street, Framingham, MA 01702. For on-the-go coverage, GoSafe 2 is a great choice. You are about to visit a Philips global content page. The customer service center is available Monday through Friday, 8 a.m. - 8: 30 p.m. EST and Saturday from 10 a.m. - 4 p.m. EST. Currently working to support startups at AWS. He has had for a few years. Unfortunately, when I inquired with a company representative about the maximum distance that a voice could be picked up when using the voice extension, the representative was unable to answer with any certainty. Status: Resolved. HomeSafe Cellular Quick Setup Guide (pdf) How to connect your mobile system GoSafe system Searching by name: 'Sonicare Diamondclean', 'Airfryer XXL', 'Oneblade'. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. If you add fall detection, there is no need to press a button. Also, shipping and activation may be free. Since 1974, Lifeline has served over 7.5 million people. Call buttons and fall detection: A vast majority of surveyed CR members said their medical alert devices had a portable call button, while 4 out of 10 featured an in-home call button. In support of health systems and healthcare professionals, we have developed this resource center. The Industry Tips its Hat to Andrew Dibner. Most importantly, Lifeline Cares is a way for you to be there for your aging loved one and your family, at any time. Once you have fully converted from paying by check to Auto Pay, you can confirm your payments to Lifeline by reviewing your monthly credit card or bank statement.