Most of them are happy new year banners being returned in Febuary. eBay somehow refunded the buyer automatically when the return was delivered. The buyer then tried to repeat that same scam several times. Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. They never sent it back. Visit the nearest USPS location and fill out a request form. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. . Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. But at least it was worth somewhat close to what the item I sent them was worth. In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. 1. I suspect someone may have been tampering with mail and package in the delivery system. Please help, Very true happen a few times to myself ebay is a scammers paradise and ebay dont care. Privacy Policy. Because the seller sent a lighter instead of a $600 Gucci wallet. Dispute the refund. A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. Lol either way I wasnt surprised. Put your blame where it belongs with Chinese sellers! Never sold on Ebay before. 04:28 PM. 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago Ebay always takes out the fees and send the remaining money to the Bank on file. Case in point; I sold a wallet described as new in the box recently. Sucks!! I had a customer returned a damaged worn item sportswear and we fixed and returned back to her as they pulled the seam away after wearing to try and get a refund. They also have to protect their buyers from fraudulent sellers. Then maybe they won't send it back and you won't have to refund. Sadly, in the rush, you may have failed to notice that the listing only specified the box the item came in, not the item itself. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . Dollars. No they dont. The status says the item was "Delivered to agent," so the item shows as delivered. Its unfair that I have to lose money from this happening and this past month way to much due to possible scammers or I guess USPS losing my orders. This is what people are doing nowadays, so selfish. My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. You would want your copy to be short and engaging, informative but not stiff. What would you do? For more information, please see our this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. His failure to reply to me or send pictures until after Case was decided on his favor was strange. @deala0621:There's no point in contacting Canada Post, or USPS. Message 1of 30 Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. 2. Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. If the package was mixed up, it would have happened there. They have no reason to create one earlier. I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. Choose "have us call you", that's the best option these days. Only first-class mail can be certified. For things like graphics cards your best bet is to sell locally, all cash. They readily cooperate with law enforcement. 03:21 PM. If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. Copyright 1995-2023 eBay Inc. All Rights Reserved. Exchanges and Replacements - Amazon Customer Service Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. Though I don't think I would have mailed an eye shadow palate in even one of the padded ones. What to do when wrong item received, seller requesting to send to other buyer. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. Its usually not a good idea to trade with accounts that have bad feedback. USPS. A buyer will offer to purchase your item and send a larger payment than required. 06:44 AM I'm not sure. Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You must be new here, in this sub anything and everything is a scam ;). You can always appeal later. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. The scammer will ask for the victims gift card number to use as payment. Buyer contacts me today. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. I ended up having to give a refund in fear the buyer is going to give me bad feedback. In your case going to the post office and having them run a report of the returned item weight (shoes should weigh a lot more than a shirt), and giving you a copy, should be enough to prove it. Solved: Buyer says I sent wrong item, is it a scam or was - eBay In order for it to work, sellers must provide proof of item delivery. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . It certainly looks a much darker top in the listing. I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. The law spells out how to challenge billing errors. Was full of marks. Click on Send. I take pics and and email amazon all the details of before and after and the condition it is come back - It's so unfair to write eBay sellers off like a bunch of cheap scammers. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. This topic was automatically closed 180 days after the last reply. Select Order Not as Described. I was hoping it was a post offcie mix up. If you get the item back as a buyer you have the option to relist and recoup your outlay. Buyer returned different item - General Selling on Amazon Questions Or just take back the item. All items are made out of High Quality fabric. Solved: What to do when wrong item received, seller reques - The Press question mark to learn the rest of the keyboard shortcuts. Say that the GSP mixed up the package, and sent somebody else's package to your buyer. 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. The final resort is to submit a missing mail search. Refund, repair or return. Can Usps Tracking Be WrongPost Office have such a horrible . Here are some of the most common ways eBay sellers are scammed. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". It was already on the way. another scam they will say they are selling a item say half price then you purchase that item i e cost 500 you pay 200 secondhand they then will sell the item to you hoping the money will be released from e bay say they sent via e bay with a tracking number your then thinking well giving me details been honest saying that in box this not in box all week messaging this person wheres my item so convincing they said they sent without something or no its not that type so in your head your believing be here soon then you see a tracking number type it in its actually e bay standard royal mail 5 days later no item then they start saying wont come any quicker, well my advice open case instantly as 9/10 of time no tracking the buyer will reward not to get black mark against there name and tell you its ok ill sort it sorry did not come the scam they borrow your money for a week never sent a item soon as open case instantly refund loan of a few hundred quid no interest they borrowed of you perfect for people who e bay trust be careful as in meantime your waiting to open a case and hoping you lose they win either way win with borrowing money of you interest free as skint for week even better if you lose they get to keep your money please be aware of this scam happened to i was refunded by them or e bay not sure 5 days later though either way very devious. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. I saw in a similar post somebody suggested to ask the buyer to send the "wrong item" back, I guess for evidence. Honest mistakes happen. Person buys 2 things. As seller, here are a few things you can consider before selling to buyer with little or no feedback. Create an account to follow your favorite communities and start taking part in conversations. I know they will get their refund, but should I inquire at all? Do I have to go ahead and refund no matter the circumstance? or the buyer? Am I supposed to follow up with Royal Mail or it is now his responsibility? Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. I talked to manager and simply were told nothing can be done. I agree with that. If youre a trusting person, you may send the item in good faith, assuming the email is authentic. on Seller deleted listing immediately after purchase? I agree. I have no idea how to get on the phone with a live human being? package or mail missing? Copy and save both forms before submitting them. To get a refund from USPS, your eBay buyer can: Submit an e-form. If you play nice, they will just tell you that it's too bad and part of business. The weird thing is, in the picture was also the shipping package, and it had "GLASS FRAGILE DO NOT CRUSH" sticker type labels on it which I didn't have on my package. Powered by Discourse, best viewed with JavaScript enabled. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. This scam is a new twist on the offer of overpayment. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. I don't know what it actually takes for them to get banned. These are both things ebay phone reps suggest. 2023 Comparitech Limited. The money will be recovered from you and you will be charged an additional chargeback fee (thats $20 for PayPal, individual credit card companies vary). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Buyer gave wrong address, and expects refund, who - The eBay Community If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. PayPal Seller Protection exists to help sellers trade confidently on eBay. Or is it possible it was mixed up with a different package?
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