Woman battles Comcast over downed line - WSAZ I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. Press 0 a lot. 2 1 RR ryanray.rr81 Visitor 2 Messages Cookie Notice Who removes tree branches resting on utility cables in easement? Don't touch a downed power line or other equipment. Comcast does not do tree trimming. This website wants shut 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. For more information, please see our Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. Whenever there is an outage, your first step is to report it via email or twitter. How to Report an Issue Online Visit xfinity.com/xfinityassistant. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Adding to this post, because the instructions didn't say to wait for a response when using the private message option. Hello @user_300363 and thank you! We have all the tools to help with your cable line and make sure it gets taken care of. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help Call BGE at 1-877-778-2222 to report any downed electrical lines. I am a bot, and this action was performed automatically. How do I report a downed telephone line? Low hanging main line cable | Comcast Business Support Community I think it may be the original phone line. A tree in my back yard has two large branches resting on the phone/TV cables. I called on 7/20/21 to report this issue and no-one has been to fix the wires. In the top right corner, you'll see a little chat icon near the bell icon. Can you direct message us your name and address, please? Stay at least 10 feet away from the wire and secure the area to keep others away, too. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. Reporting this to comcast seems to be a problem. For immediate assistance, check out the Xfinity Assistant. How do I talk to a real person at Comcast? Its important that you dont exit the vehicle unless youre in imminent danger. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Some utility companies mark or paint their lines. To qualify for the credit, customers must: 1. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. God forbid this huge company actually provide a phone number where you could talk to someone. Report Issues with Your Xfinity Services - Xfinity Support If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. How to File a Complaint Against Comcast - Your Options - FairShake Stay put and call 911. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. Xfinity Outages | CableTV.com Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. We've had a downed wire touching our building for about two months at this point. If you have questions about your services, we're here to answer them. How do I report a downed line in as few steps possible A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. You have to sign up for gig service and sign a 2 year contract first. We truly appreciate you taking the time to reach out to let us know about a downed wire. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Our community is your official source on Reddit for help with Xfinity services. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. Then it thanks me for signing in. How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity Scan this QR code to download the app now. It's not the power line and I don't think it's the regular cable either because there's no service outage. I am extremely frustrated this issue has not been of the upmost importance to your company. For immediate assistance, check out the Xfinity Assistant. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Welcome to the Xfinity community! I have a downed wire in the middle of the street. Question: Does Comcast Hve To Repair A Cut Cable Line 5. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. and our Hope this helps you out. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Click the "New message" (pencil and paper) icon, 3. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. Press Enter to send it. Warn others to stay away. if the line is damaged, to reconnect service they'd probably be running a new line anyways. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. Comcast Line Down in My Yard : r/Comcast_Xfinity - reddit If you smell natural gas or see downed power lines please do NOT use this page. How to report a downed wire if I'm not a customer? The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. BBC - Wikipedia .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. Hello @ryanray.rr81 and thank you! What to expect: Your complaint will be posted online in a public database. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. This post was marked as closed. Where or how can I report this? We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Let us give you a call as soon as an agent is available. A: Cable and phone wires dont carry current, so its safe to remove them. Archived post. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! Your IP: I do apologize once again for the delay on our end and sincerely appreciate all your patience! We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. Don't touch anything or anyone in contact with a downed power line. I am at a loss. See how you can save when you add Comcast Business Mobile or add a new line. Like. For more information, please see our If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. How do you fix an exposed wire without electrical tape? It's not the power line and I don't think it's the regular cable either because there's no service outage. Occasionally there is a mix up and Comcast forgets to bury the drop. Comcast Xfinity Outage Report Is The Service Down? You can contact 811 to get utility lines marked. Report an Issue - Xfinity Support Remember: This number is just for unburied ground cables. Please contact the moderators of this subreddit if you have any questions or concerns. Please send us a direct message to "Xfinity Support" with your full name and address. How much notice do you need to give Comcast to cancel? Contact Us | Comcast Business Support Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 ARA - Utility Regulation - Houston 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago Make the report to that person.. Just select Xfinity support and you will be able to speak with the next available specialist. how to report downed wires | Xfinity Community Forum Voting closed 14. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. I will post again here when/if I receive a reply or action is taken. Exposed Line/ Wire - How To Report & Things To Know From AT&T You may have to enter a lot of personal information to get connected, including your ZIP code. If you have questions about your services, we're here to answer them. I have a downed wire in the middle of the street. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. Select Restart Modem to begin troubleshooting. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. I would like to report down wires in my back yard for the second time. Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Click Continue. Click to reveal Hello there! If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. Our community is your official source on Reddit for help with Xfinity services. This post was marked as solved. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. For your safety, do not touch or move the downed line. 115.124.120.233 It may be used in setting the FCC's priorities for regulating companies like Comcast. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. The action you just performed triggered the security solution. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). New comments cannot be posted and votes cannot be cast. Report it as a hazard to your local PD, maybe they have a better contact. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Never touch a downed overhead electrical line. I am a bot, and this action was performed automatically. How does cable internet get to your house? Include the words "Firewall Investigation" in the subject line. Sound the horn, roll down your window and call for help. New comments cannot be posted and votes cannot be cast. Comcast Xfinity problems in the last 24 hours. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . Call us at 800-477-5050. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. Internet Security with Xfinity - Report Abuse Downed power lines and safety after a storm - CenterPoint Energy LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . to Call your mayor's office. up. How to Reach a Real Person at Comcast/Xfinity. Thank you for reaching out to the Digital Care Team. ET. That's not what we want to see! Sky News is a British free-to-air television news channel and organisation. Ask for the Comcast liason. DO NOT TOUCH downed lines or anything they are touching. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. View the Xfinity outage map and find out when an area will be back online. For immediate assistance, check out the Xfinity Assistant. How do I know if my home is wired for Comcast? Asking on behalf of my place of business. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. No worries, Our team can definitely help right here! An official employee, such as myself or whoever is first available, will respond. I have followed these instructions and sent the private message on 6/1/21. I am a bot, and this action was performed automatically. A drop-down list appears. Do what's best for your business. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. Should you experience further issues, please create a new post. First Call 9-1-1. It's a hazard to pedestrians and vehicles! Call 800.288.2020 and select Repair. -You are responsible for the "mast," the . Two delivery trucks have had close calls recently. 70% of power outages are caused by major weather. how do i report a downed comcast line? - tourdefat.com Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. You can email the site owner to let them know you were blocked. When asked if you want to order new service, say "No." Talk to Us. Thanks! Question: Does Comcast Hve To Repair A Cut Cable Line. Marion County officials report storm has passed leaving widespread wind Can you direct message your name and address? Asking on behalf of my place of business. Hope this helps you out. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. Discussion. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. Yes, Comcast will come to your house to install the cable lines and equipment to your home. Eastand Royal - Vice President of Customer Experience - LinkedIn Report downed power lines at 713-207-2222. I hope youre having a great week so far! Call us anytime at. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. I really appreciate you being a member of the Comcast Family! Call 9-1-1 immediately to report a fallen power line. Emergencies and Safety | Consumers Energy A drop-down list appears. How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity You aren't allowed to. If you are experiencing problems with Comcast Xfinity, please submit a report below. My thinking, if I were to do this at my house would be that that 1.) Update on June 10, 2021. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. Who Do I Contact About Downed Phone Line In My Backyard? how do i report a downed comcast line? - perfumexo.com Let us know. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Let us know if you find downed or uncovered wires or cables in your area. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. A coaxial cable is capable of carrying current. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. I don't have AT&T, or a landline. Wires down in your yard: Who is responsible? - ABC27 Find an Xfinity Location Check the status and hours of locations near you. Hi, @user_af7a95. How to Report an Issue Online Visit xfinity.com/xfinityassistant. Create an account to follow your favorite communities and start taking part in conversations. Thank you for reaching out to our forums community, its great we can connect this way! Service Status Center | Comcast Business Genius. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. This option is available 24 hours a day, 7 days a week. Cookie Notice Contact Us - Customer Service Phone Numbers & Chat | Frontier Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. It's infuriating. Here is a list of frequently requested telephone numbers: Cable. Who Do You Call for a Downed Cable Line in 2023? - Report Down Phone Comcast Xfinity Outage Map Is The Service Down? Contact Us | Comcast Business Support By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I called but only received voice mail. Who is responsible for cable line from pole to house? We have made changes to keep employees safe so response and call times may be longer than usual. The wires at my rental property are on the ground. An official employee, such as myself or whoever is first available, will respond. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. It's in front of my yard, and it goes across the street. Tips in case of an outage What if my power is out? I can't get into my property because the line is blocking the drive way. @XfinityThomasChow long does it take for someone to reply? ASA, ABA, Adherence). Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. In the aftermath of a major storm, be aware of hazards presented by downed power lines. Say "No account." Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. Press Enter to send it. Thank you! Xfinity Customer Service - Contact Us https://corporate.comcast.com/stories/meet-our-digital-care-team. Robert Campbell on LinkedIn: Small Business Phone Data Plans | Comcast You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Comcast landlines are being used by homes and businesses alike. Comcast Phone Number | Call Now & Skip the Wait - GetHuman How do you get straight to a representative? Xfinity Status Center - Check for Service Outages In Your Area Report A Downed Line. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. Thank you so much Anthony for sending us over those details and the Modmail. Create an account to follow your favorite communities and start taking part in conversations. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Enter another ZIP to see info from a different area. Thanks. Comcast Xfinity Outage Map. This website is using a security service to protect itself from online attacks. I am a bot, and this action was performed automatically. There may be a 60 day notice cancellation fee for your service. Then, call PG&E at 1-800-743-5000. . According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. Step 1: Inquiry. An official employee, such as myself or whoever is first available, will respond. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. Call 800.288.2020 . You will need to contact a tree trimming service yourself. What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. Report an Outage | PECO - An Exelon Company - PECO Energy Company and our -ATTU-verseCare. Welcome to the Xfinity community! Downed/hanging electrical wires - who to report to? | Universal Hub came out and verified that it isn't live. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. In the top right corner, you'll see a little chat icon near the bell icon. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage.