item not as described ebay return shipping item not as described ebay return shipping

But anyway, what I have been known to do is to change condition of new item to New Other, and then add a few crucial details and specifics in the Condition Description box HOPING they MIGHT actually read it. We'll automatically close a return request if there's been no activity. You know its interesting that the post I read before yours says Shipping: US $10.00 (approx C $13.57) Economy Shipping from outside US. Welcome to the Shipping board! You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. Make sure you know what you can ship and what you cant to avoid delays and fines. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. I grew up in Central Florida and have lived here my whole life. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). It sucks , but ebay says its your fault and buyers can return for an reason. Just go to the ResolutionCenter and let us know. Then and only then you give a refund for the item. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. Even if the dispute is clearly on their end, it is always best to keep good communication with them and always take the approach that you want to help to resolve the issue. Did you know that a free refund can increase the conversion rate of your listings by up to 25%*? Open a case and try to work things out with the seller. Ninety percent of people will just not think to call them and fight it. When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. Let me say this, It shouldnt be. Its very rare for us to have to accept a return. If you have a complaint item not as described and you dont accept returns for a reason that is mentioned in your listing, eBay will side with you and you are in a position not to accept the return. I have reported the buyers, but I still have all 12 returns counting against me. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. This doesnt happen often, but it has happened! For more information, see our Condition of returned items policy. I am a buyer. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. 2. 01-08-2020 Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. Whenever an item that I ship is damaged, I put in a claim with the carrier. Sorry it happened to you , but ebay does not care about us sellers. Open a case and try to work things out with the seller. You can go to the Resolution Center and contact the seller. eBay Money Back Guarantee policy, Welcome to the Selling board! If the return request is for Item not as described, I get them to let me know why they think it is not as described. If you dont ship the item back by that date, we may close your request and you will not receive a refund. Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. In this case, I just try to do damage control. 2. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. After inspecting a damaged package, they will sometimes say that the package wasnt packaged to standard and not covered. Very unfair on seller and ebay part. If you do not refund, and the buyer asks eBay to step in, you will receive a defect on your account, your Final Value fees are forfeited, and the buyer keeps the item. - edited Enter the amount you wish to offer the buyer. Have A Clear eBay Return Policy When you start selling on Ebay, decide if you are willing to take returns at all. You won't be able to re-open the request once it's closed. In some cases, we may automatically accept a return request on your behalf. If your item hasnt arrived, or isnt as described,let the seller know. That is assuming the item is truly Not as Described. Do not give a refund without getting the item back! Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. Ebay sides with buyers in not as described claims. Report the buyer when you issue the refund through the eBay returns flow They claim they are not responsible for damage during shipment, and imply that I lost the part. So, one item that we remembered have sent back (fortunately it was only from Canada), we had to request (all of these were steps from eBay reps) a quote from buyer for return shipping. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. When I go in to create a listing on eBay, I can choose the option No returns. This is something I make sure I have checked each time I list something on eBay. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. Purchase shipping insurance for your items Its well worth the money! NOTICE: 3D glasses are all different and must have a compatible TV set to work. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. That does not mean that you will automatically have to accept a return and refund their money if you get a request. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. Read our article on, Need help with return shipping? What does the eBay Money Back Guarantee cover? View cart for details. Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. The eBay Money Back Guarantee is not a product warranty. When listing an item, it's important to include your returns address - opens in new window or tab. How to issue a partial refund after the item is returned. Youll receive the return shipping label credit on your monthly invoice. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. 1. I'd really like another option. As soon as I get an alert that a buyer put in a return request for a return, I send a nice note to the buyer apologizing and asking to get more information so I can help them in any way I can. They will just accept that they are not covered and walk away. There are two categories of return requests from customers: 1. The eBay Money Back Guarantee is not a product warranty. Your email address will not be published. Escalate to eBay if you don't reach a resolution within 3 business days. With this box checked, I am clearly stating to my buyer that I am not willing to accept a return. Here you can discuss all things shipping with other members. If you implement these return policy tips to your eBay listings, your return requests will be less and your actual returns will be almost non-existent! Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay. You can wait, inspect the item, and make sure that it is in the same shape as when you sent it. Some business equipment categories that may be covered by the. Refund the buyer, the buyer keeps the item. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. Something went wrong. Here's how to print an eBay return shipping label: Go to Purchase history . A buyer insists the item was not as described in order to force a return. I have details about my terms with shipping, returns, freight shipping, and refunds. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. Refund the buyer and get the item back. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? It is in the return interface, as the seller reports a buyer for being a bad buyer. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. EBay always checks these messages and they want to see that you did everything you could to resolve the buyers issue. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. eBay Business Equipment Purchase Protection. You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. Copyright 1995-2023 eBay Inc. All Rights Reserved. Often, they will review the messages and realize the buyer did not read the listing. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. eBay Exporter of the Year was a great success! Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. I pretty much do the same thing every time. Something went wrong. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. Does the tracking number show it was delivered? Learn the fundamental steps for running an eBay business. You can still close it if things are resolved. If it is a lame reason (and sometimes it is! Now of course, if a TRS abuses this protection (examples are in the FAQ of the link I posted above), then they will be removed from this benefit, so it is to the benefit of the TRS to be clear about why they are exercising the protection. This is something I have saved as a document and I just copy and paste it into all of my listings. Adding tracking details to your return helpsprotect against delays or issues in the refund process. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. My second reason for taking photographs of the items I ship? You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. After making an accurate listing with good pictures, I try to add in the words Sold as is, no returns to my listings. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. 11:35 AM. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. Good luck and sorry you encountered this circumstance. If the buyer is responsible, choose your return address from the dropdown menu. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. You're covered by the eBay Money Back Guarantee if you receive an item that is not as described in the listing. Check out our FREE intro Workshop! eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. I find that if an item sells once, it will again. I used to send out many of my items without insurance! Return Claim "Not As Described"? I try to get them to give me the reason for the return. If you havent received an item, we usually refund your money immediately via PayPal. Before you can send an item back to the seller, youneed to start a return. (oh and that happened b.c ppl would send it back stating wrong size). Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. The seller covers the cost of the return. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. Once you've accepted a return, the buyer should send the item back to you as soon as possible. In such cases, the responsibility for the costs of the return is according to the sellers policy. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. Delivery: Estimated between Wed, 22 Mar and Thu, 6 Apr to 98837. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. I do not have to accept returns on any item with this box checked, unless the buyer specifically states Item not as described. If the buyer puts in a return request with the Item not as described as the reason, it DOES NOT mean that I automatically have to accept a return of the item. It was an auction that I won. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. Good luck! There is a big reason for this. As a Top Rated Seller, you now have protection against false "Item Not as Described" claims, including a modest return shipping credit and protection on your service metrics: If you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. As soon as I find out the reason and it was stated in my listing, I will call eBay and see if they will side with me on my no return policy. I don't plan on stopping any time soon. nirE troP ,naM fo elsI. It is best to have a plan for such shrinkage just as any brick-and-mortar business does. By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV". If youre a reseller in 2023, you can find deals on items in many places. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. Required fields are marked *. See our page on, Would you like us to help with an open return request? Out of most of the reasons a buyer can choose for requesting a refund, "item not as described" is probably one of the worst offenses when it comes to eBay. Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. In fact, it can be so scary that people dont want to deal with selling on eBay at all because its too nerve racking. You can always report the buyer later for misusing the MBG. Its always good to see where eBay stands with the case before you contact the buyer back. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. You dont need a special printer or self-adhesive labels when printing return shipping labels. I go over the item with a fine toothed comb and try to mention and notate anything that may be wrong with the item. We have several policies built into our business model that protect us from having to return items. (MBG). eBay gives this MBG for Australian and International buyers, however . If you want to start your own business, the reseller business model can be a great place to start. If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. After a few emails, I was able to piece it together that he dropped the cooktop when he was getting it off of the truck at his home. eBay Business Equipment Purchase Protection. There are several ways you can send an item back to the seller. When I have photographs of how I shipped my item, I will have those as proof. - edited Take a front, back, side, and inside view of your item. If you know me, you know Im not one of those people. Noin line with 'ebay reality' it works .more like THIS as posted upthread>>>>>>>>Still, it wouldn't really matter what you put in the description. Here is a box that was shipped with FedEx. The eBay Resolution Centre is at the bottom of this page. 1. See Partial refund guidelines. Another measure to cover yourself in the rare instance you get a return request. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Disclaimer. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. He tried to re-tie it down with new straps and put in a request for a refund. Take great pictures! If you choose to use your own carrier, we recommend using a tracked service. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. Enter a return merchandise authorization number, if you use them. However the seller is claiming it was in excellent condition prior to shipping and they will refuse any returns. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business, How This Mom QUIT HER JOB To Flip Items Full-Time (And Was Able To Pay Off $12K Of Debt In 5 Months! If the problem is small, I take advantage of the eBay partial refund policy. I will ask them if they want to keep the item and I will give a partial refund with Paypal for X amount. Be accurate in your listings, it will save you money and a headache in the long run! There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. You'll also be responsible for covering return shipping costs. The seller will also pay for return shipping. If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. In some cases, your response options may differ. Learn more about our signature confirmation requirements. More shipping tips from your fellow sellers! In the UA, sellers agree to allow eBay to decide all Money Back Guarantee claims, which includes the Not As Described case. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. Depending on your return policy, this may or may not include the original shipping cost. Some business equipment categories that may be covered by the. What Do You Do? I first got into buying and selling items when I was 16 years old, and have been hooked ever since. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. This is a small fee to protect myself from losing money in the event that the item is damaged in shipment. If you havent received an item, we usually refund your money immediately via PayPal. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. resolve problems in the Resolution Center, Find out more about eBay Buyer Protection. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. Read our most popular questions and answers about handling return requests from your buyers. Select View return details. Maybe you listed the item with wrong information or you didnt include something in the listing that needed to be included. The buyer is responsible for return postage costs. You are sure the item wa. If you send out an item and it gets to your buyer damaged and you dont have insurance, you WILL BE refunding the cost of the item! Help for buyers and sellers. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. If the item is still working and the not as described problem is small, the person may want to keep the item and accept the partial refund. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV but failed to mention that it really wasn't. Your item didn't match the listing, or it arrived faulty or damaged. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. There's no way around losing an Item Not As Described case. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. No. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. Too many of those and their returns ability will be hindered. Ebay sides with buyers in not as described claims. Copyright 1995-2023 eBay Inc. All Rights Reserved. Adding these each time has saved me many times when buyers have tried to get me to accept a return. After 23 years selling on Ebay, I have learned that adding my own Terms & Conditions to my eBay listing is very helpful. I can only put it in the listing. How long should I give a seller to fix the problem before I contact eBay? In this case you can: Refund the buyer and get the item back. You have 3 business days to respond to the request and resolve the buyer's issue. Car & Truck Safety & Security Accessories, Returns, missing items, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. Couldn't tell you if it helps but it doesn't hurt. If they are rude or threatening to you, do not retaliate. So having a returns policy can give you a competitive advantage. What if the seller doesn't offer returns? See Partial refund guidelines. When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. You want to have all of your bases covered and be very detailed and specific about anything that could possibly be wrong with your item. We protect ourselves! 09:32 AM You always want to do your part to keep that communication open and positive with the buyer, even if they are upset and not doing the same with you. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. ), you will have it in the messages with Ebay and they will honor your no return policy with proof through eBay messages. In this case, I have a trackable eBay message from the buyer for the reason and eBay will review those emails and almost 100% will side in my favor. 1. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. View cart for details. Many buyers only make purchases from sellers that offer a returns policy. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. 01-08-2020 Read theSeller protections policyto find out how to qualify to issue partial refunds. Need an update on an open return request? If you've sold on ebay long enough you've had this happen. Simply print the label on normal paper and tape it to the package. For more information about who pays for return shipping and how to send the item back, see return shipping for buyers. Buyer pays for return postage: . If you don't hear back from the seller or can't reach a resolution after at least 3 business days, escalate your case in the Resolution Center so that we can help you. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. You can even notate it in your description when you list anything that might be wrong with the item. 07-05-2020 If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. 17 votes, 21 comments. We all agreed to abide by eBays terms and polices as set forth in the User Agreement. Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. Copyright 1995-2023 eBay Inc. All Rights Reserved. We guarantee that you will get the item you ordered or get your money back. Normally the seller sends a return label and refunds upon return of item, provided, one, payment was made by a method that gives buyer protection in eBay and two, the item is returned in same condition as was supplied. You could put something like this in your listings; Compatible Models are:Sony KD. TV MATERIALSony Sony KDLSony KD.Sony XB. or "The Sony Active 3D glasses are compatible with most Bravia", Still, it wouldn't really matter what you put in the description. Never received the item and i contacted ebay and seller and no response. However, we're here to help. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. I sell mostly mix of new and used industrial spare parts surplus (mostly all single item listings), and I am having issues with high"Item not as described" returns, mostly for"Doesn't work or defective" which is adding a 5 percent fee to all myBusiness & Industrial listings. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. This will definitely help any return request case that comes your way and a good habit to get into. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. Select the percent you want to deduct from the refund amount. I first contact the buyer and find out what is wrong with the item. Not to do partial returns